"I couldn't be happier with my decision to work with On Call Solutions. The people involved are wonderful! I used to get four times as many after hours calls as I do now. I am consistently earning additional revenue. And, I believe that I have gained some new clients."


-Dr. April Steele
Tugaloo Animal Hospital
After Hours Assurance
Getting Started

 

 

 

 

 

"I was amazed when I
logged in and found out
how many callers
had called in one week
and how easy it was
to earn this additional revenue!"
- Paul Kauffman, DVM

What to Expect

Step 1: Customize YOUR CLINIC'S After Hours Assurance
  • Your first decision is to choose to be a Premuim After Hours Assurance Clinic and offer your clients the option of Gold Subscriptions or to pay per call, or simply offer only the pay-per-call option. Then, after you complete the New Clinic Customization Checklist, we will work with you to customize all aspects of your After Hours Assurance business solution, including how you choose to price your service, your clinic's customized brochure and other in-clinic marketing materials, phone system recordings and call agent scripts.
Step 2: Prepare to introduce After Hours Assurance in your clinic
  • (optional) We mail a letter and your customized After Hours Assurance brochure to your clients to introduce the service.
  • We train you and your staff to answer basic questions that you may hear from your clients.
  • We'll train you on the various reports you'll be able to access to view your clinic's success.
  • We produce your marketing materials to be used in your clinic.
Step 3: Launch After Hours Assurance in your clinic
  • Calls will be forwarded to our After Hours Assurance call center when your clinic closes.
  • You and your staff will remind clients about your new service aided by your in-clinic posters, reference cards, magnets, brochures, and by referring clients to the After Hours Assurance website. 
  • Access real-time reporting of your success.
  • Start earning new revenues!

 

How We Support You

  • Customized marketing to help introduce and promote this service to your clients.
  • All After Hours Assurance clients also qualify for two hours of complimentary marketing consultation from Linda Wasche at LW Marketworks.
  • Receive on-going support from your client liaison.  If you are not pleased with your results, we will work with you to come up with a plan to help further promote your After Hours Assurance service!
  • 24/7 customer service support.
  • We process your registrations and the revenues collected so you can stay focused on your clients.  You'll have access to view every penny collected and earned by logging in and viewing your reports.
  • We listen to recorded calls from your clients made to our call center representatives to ensure that we are offering the highest level of customer service.
  • We pay you your portion of the revenues earned at the end of each month.
 
Once you’ve launched After Hours Assurance in your clinic,
you should expect to start making money!


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